Returns, Exchanges & Other Policies
We pride ourselves on being a service-oriented company and we work hard to earn your repeat business.
This means that we always go above and beyond to ensure that every customer receives prompt, accurate, honest, and professional service. At every step of your order, from browsing our site to receiving your purchase, you will be able to see and appreciate the level of service that makes Atlantis truly unique. If you are not happy with one of our products, please contact us and we can most likely offer a solution that will please you.
We have put forth the following policies in order to protect both our customers and our company interests. These policies are necessary to ensure our customers always receive low prices with prompt service, and to protect our company from unreasonable customers or limitless loses.
Note that any condition clearly stated in a product listing can override these policies.
Legal Disclaimer, Waiver of Liability, and Indemnity Agreement:
You must be at least 18 years of age to purchase any item from this site even if the item is not a weapon. Some laws may require that you be at least 21 years of age to receive the item. Knowledge of local, state, federal and international laws and/or statutes is the responsibility of the buyer. By purchasing any item sold by Atlantis and Atlantis Trading Corporation, the buyer expressly warrants that he/she is in compliance with all applicable Federal, State, and Local laws and regulations regarding the purchase, ownership, and use of the item. It shall be the buyer's responsibility to comply with all Federal, State and Local laws governing the sale of any items listed, illustrated, or sold. The buyer expressly agrees to indemnify and hold harmless Atlantis and Atlantis Trading Corporation for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State, and Local laws or regulations.
Copyright and Trademark Notice:
All content on www.artisanalkinives.com, including text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of Atlantis Trading Group, Inc. or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Atlantis Trading Group, Inc. and protected by U.S. and international copyright laws. All software used on this site is the property of Atlantis Trading Group, Inc. or its software suppliers and protected by United States and international copyright laws.
The website name and URL, www.artisanalkinives.com, and other marks indicated on our site are registered trademarks of Atlantis Trading Group, Inc. in the United States and other countries. Atlantis Trading Group, Inc’s trademarks may not be used in connection with any product or service that is not Atlantis Trading Group, Inc.’s or www.artisanalkinives.com's; in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Atlantis Trading Group, Inc or www.artisanalkinives.com. All other trademarks not owned by Atlantis Trading Group, Inc. appearing on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Atlantis Trading Group, Inc and www.artisanalkinives.com.
If a product is defective or not as advertised, and you wish to return the product, you must contact us within 15 days of receiving the product. All returned products must be in the same condition they were received in, and must be in their original packaging.
We will issue a full refund, minus any shipping/handling or customs duties.
There are no restocking fees on returns of defective merchandise.
When applicable we prefer to exchange products for a non-defective unit instead of issuing refunds.
We will present you with multiple options for dealing with the return.
Do not send us back merchandise without our approval. You must obtain a Return Authorization # (RA#) before attempting to return any merchandise to Atlantis. Any packages received without a valid RA# will be returned to the sender.
To obtain an RA# please Contact Us with your request. A customer service representative will give you an RA# that must be clearly indicated on the outside of the return parcel, as well as on any included paperwork. Return merchandise to:
Atlantis Trading Group, Inc.
36 Harbor Blvd.
East Hampton, NY 11937
We are not obligated to accept any returns of product submitted more than 15 days after the products have been delivered to the customer. RA#s have a validity period of 15 days from the date of issue. Exchanges will not be sent and refunds will not be given until approved returns have been received by us and inspected.
Damaged in Shipping:
If your merchandise is damaged in shipping please save all packing material and contact us within 72 hours. Please include your full name, order number, and a description of the damage.
You must save all packing material in the condition which it was received.
Once you notify us of the damage, we will contact you and begin the claim process with the shipping company. A call tag will be issued to pick up the damaged package. Once the shipping company has received the package, we will ship you replacement merchandise.
If you are a comparison shopper, then you are probably on our web site because you realize our prices are lower than most. In order to ensure that our customers always receive low prices and prompt service, we do not exchange or refund orders because of Buyers Remorse. This includes, but is not limited to, situations where the customer has an unrealistic expectation of the product, receives a dull product, receives a dangerously sharp product, changes their mind after receiving the product, or just does not like the product.
We do not refund orders in the event that a product does not arrive as quickly as expected. We do not refund orders because a product did not arrive in time for a presentation, birthday, holiday, or other time sensitive event. If you need your purchase for a strict deadline, we recommend contacting us prior to purchase, or purchasing your item in a local store rather than online.
We reserve the right to make changes to our web site and policies at any time without notification. The policy in effect at the time of your order is applied to your order. If you have any questions or comments regarding our web site and policies, please contact us.
We have gone to a great extent to ensure that our web site provides accurate stock level and pricing information. Should an item ever sell which is not currently available, you will be contacted by our support team and we will provide multiple options, including but not limited to: Partial Shipment, Back Order, Product Substitution, Refund, or another mutually satisfactory solution.
Our company does not tolerate credit card fraud, and we put an emphasis on keeping our customers safe. This includes using the highest level of SSL Encryption when accepting orders on our web site.
We do not store any sensitive customer information (including credit card data), and all orders are manually reviewed by our in-house fraud analyst.
Credit card fraud is a growing problem faced by online stores, and it is the store’s responsibility to ensure that only valid orders are shipped or risk taking a loss on the sale.
To ensure fast processing of your order, please have your order shipped to the same address that is on file with your credit card company. In some cases, orders shipping to addresses different from the credit card billing address may be held until the credit card holder is contacted by phone to confirm the order
The majority of orders ship within 3 business days. All products are shipped within 7 business days from the time an order is placed on our web site. Estimated ship time appears below each product description. When a single order contains multiple items, the item with the longest estimated ship time will impact time of shipment. Multiple items in a single order may ship in separate boxes.
Note that ship time estimates do not include transit times. Your order transit time is determined by the shipping method you specify during checkout (FedEX Ground, FedEX 2day, FedEX Express Saver, etc) and by the distance between your address and our order fulfillment centers.
Most orders ship from our main fulfillment center:
Atlantis Trading Group, Inc.
36 Harbor Blvd.
East Hampton, NY 11937
There are some situations where we will ship your order, in full or in part, from a secondary fulfillment center. Your entire order will most often ship from our main center; however, should a portion of your order be shipped separately, you will be notified with multiple tracking numbers and information.
We have gone to a great extent to ensure that every order is processed with accuracy and efficiency. Our web site is fully integrated with our shipping department, providing every customer with:
• Low Shipping Cost
Unlike vendors that charge exorbitant shipping rates, all of our customers pay low accurate shipping rates on their order.
• Status Updates
From the time an order is placed, to the time an order ships, our customers receive e-mail status notifications every step of the way.
• Tracking Information
Our customers are sent tracking numbers and information for all orders.
• Quality Control
Prior to shipment, all orders undergo inspection to ensure merchandise matches order and are not defective.
• Knowledgeable Shipping Department
Our experienced team knows our product line and understands the importance of safely presenting these products to our customers. Special care is taken to use proper packing materials and procedure.
If you have questions about our policies please CONTACT US.